CUSTOMER SATISFACTION NOTIFICATION G09
SUPPLEMENTAL FRONT AIRBAG SENSORS
Customer satisfaction is very important to DaimlerChrysler. Accordingly, we are recommending
that you bring your 2005 model year minivan (VIN: xxxxxxxxxxxxxxxxx) to your dealer to receive
the following free service.
The problem is...
DaimlerChrysler has determined that the supplemental front airbag
sensors on your vehicle may crack under certain conditions and allow
water to enter into the sensor. These sensors were added to enhance the
performance of your airbag system; however, a cracked sensor may not
operate properly in a frontal crash. A cracked sensor can also illuminate
the airbag warning light.
What your dealer
DaimlerChrysler will repair your vehicle free of charge (parts and labor).
To do this, your dealer will replace both of the supplemental front airbag
sensors. The work will take about one hour to complete. However, additional
time may be necessary depending on service schedules.
What you must
contact your dealer right away to schedule a service appointment.
Ask the dealer to hold the parts for your vehicle or to order them before your
appointment. Remember to bring this letter with you to your dealer.
If you need help...
If you have questions or concerns which your dealer is unable to resolve,
please contact DaimlerChrysler at 1-800-853-1403.Notification Code G09
Please help us update our records, by filling out the attached prepaid postcard, if any of the
conditions listed on the card apply to you or your vehicle.
If you have already experienced this condition and have paid to have it repaired, you may send your
original receipts and/or other adequate proof of payment to the following address for reimbursement:
DaimlerChrysler P.O. Box 4639, Oak Ridge, TN 37831, Attention: Reimbursement.
We're sorry for any inconvenience, but we believe that this service will help to ensure your
continuing satisfaction with your vehicle. Thank you for your attention to this important matter.
Customer Services Field Operations